FAQ

— XylarisEliteFoundry

What products do you sell?

We specialize in sunglasses, fashion eyewear, polarized sunglasses, UV protection sunglasses, and lifestyle accessories.

What shipping options are available?

We currently offer:

  • Express Shipping (3–6 Business Days): $20
  • Free Shipping (7–14 Business Days): FREE
  • Free Standard Shipping (7–14 Business Days): $10

Shipping times are estimates and may vary due to holidays, weather conditions, or carrier delays.

Do you offer free shipping?

Yes. We offer Free Shipping on eligible orders with an estimated delivery time of 7–14 business days.

How can I track my order?

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment updates.

Can I modify or cancel my order?

Yes. Orders may be modified or canceled within 12 hours after purchase. Please contact our customer support team as soon as possible.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available during checkout.

What if my sunglasses arrive damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days after delivery with your order number and clear photos. We will gladly arrange a replacement or another appropriate solution.

Do you accept returns?

Yes. Eligible products may be returned according to our Return Policy. Returned items must be unused and in their original condition with the original packaging.

Do your sunglasses provide UV protection?

Many of our sunglasses feature UV protection to help reduce exposure to harmful ultraviolet rays. Please review the individual product description for complete specifications before purchasing.

Why shop at XylarisEliteFoundry?

We are committed to providing premium-quality sunglasses, stylish designs, competitive pricing, reliable shipping, secure shopping, and outstanding customer service.